Statistics show that the average American household
receives a handwritten note just every two months. In this day and age, a
letter or card among the avalanche of advertisements and bills is a rare and
precious find.
This last June, Community Hospital-Fairfax (CH-F) was the
recipient of not just one hand-written letter, but three delightfully written
notes by Mary Just of Mound City, Mo.
Mary had experienced a broken ankle and wrist. Her orthopedic surgeon recommended that she receive therapy just down the street from her home at the CH-F Holt County Outpatient Clinic in Mound City. Mary began seeing Kylie Miller, PTA, Yoli Ackerman, OT and Beth Derrossett, OT two times a week. She explained that her time with the CH-F team was so pleasant it became a social outing for her.
Mary had experienced a broken ankle and wrist. Her orthopedic surgeon recommended that she receive therapy just down the street from her home at the CH-F Holt County Outpatient Clinic in Mound City. Mary began seeing Kylie Miller, PTA, Yoli Ackerman, OT and Beth Derrossett, OT two times a week. She explained that her time with the CH-F team was so pleasant it became a social outing for her.
“Kylie always greeted me with a smile and encouraging
words and made my therapy a pleasure. Throughout my exercise regimen, Kylie
demonstrated and explained each exercise, what they were for and how I would
benefit from them and upheld her patience with me when I would get frustrated,”
Mary explained.
Mary has completed her therapy at CH-F and now continues
with her exercises at home. While she is not back to 100%, she is well on her
way. She is looking forward to walking longer distances and doing some
occasional jump roping for exercise.
Mary Just is not alone in recommending the services
provided by CH-F. CH-F continues to outperform state and national averages in
patient engagement in surveys conducted by Centers for Medicare and Medicaid
Services (www.hospitalcompare.hhs.gov.)
In fact, patients are recommending CH-F at higher rates than hospitals in
neighboring towns.
“Engagement is so important to a good outcome for our
patients,” explains Shannon Pruitt, PT and Director of Therapy Services. “That
is why we make it a top priority at CH-F.”
Community Hospital-Fairfax (CH-F) is a
non-profit, critical access hospital serving acute, skilled and obstetrical patients
since 1949. In addition to inpatient services, CH-F is proud to provide
therapy, radiology, lab, respiratory therapy, specialty clinics and surgery to
northwest Missouri. More information can be found at www.FairfaxMed.com
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